Help Center

Frequently asked questions.

Everything you need to know about planning your wedding with OurVows.

Getting Started

Everything you need to begin planning your wedding

What is OurVows?

OurVows is your all-in-one wedding planning platform. We help you manage your checklist, budget, guest list, vendors, seating chart, and create your wedding website - all in one beautiful, easy-to-use app.

See all features
How do I get started?

Simply create a free account and you'll be guided through setting up your wedding basics (date, venue, guest count estimate). You can then start adding tasks to your checklist, tracking your budget, and building your guest list.

Do both partners need separate accounts?

No! All OurVows accounts support two partners planning together. You'll share the same data and can both make updates in real-time from any device.

Is OurVows free to use?

Yes! OurVows has a generous free plan that includes basic checklist, budget tracking, guest list up to 50, and one website template. Premium features unlock for just $79 one-time payment.

See pricing

Account & Billing

Payment, plans, and account questions

What's included in each plan?

Free includes basic features for small weddings. Premium ($79 one-time) unlocks everything: unlimited guests, vendor management, seating chart, 3 website templates, advanced RSVP, and more. Premium+ ($129) adds custom domain and white-label options.

Compare plans
Is this really a one-time payment?

Yes! Unlike other wedding apps that charge monthly, OurVows is pay-once, use-forever. No subscriptions, no recurring charges. Pay $79 for Premium and it's yours for life.

Can I upgrade later?

Absolutely! Start with Free and upgrade anytime. When you upgrade, you only pay the difference between plans.

Do you offer refunds?

We offer a 30-day money-back guarantee on all paid plans. If you're not satisfied, contact us for a full refund - no questions asked.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover) through our secure payment processor, Stripe.

Planning Features

Using OurVows planning tools

How does the checklist work?

Our smart checklist includes 200+ pre-built tasks organized by timeline (12+ months out, 6 months out, etc.). Tasks are automatically suggested based on your wedding date. You can also add custom tasks.

Can I track multiple budgets?

Yes! Track your budget by category (venue, catering, flowers, etc.) with suggested allocations. The budget manager shows spent vs. remaining, tracks vendor deposits, and provides spending insights.

How do vendor contracts work?

Upload vendor contracts as PDFs or images. We'll store them securely and track payment schedules. You can add notes, set reminders for payments, and keep all vendor communication in one place.

What's the seating chart tool like?

Our drag-and-drop seating chart lets you arrange tables (round, rectangular, etc.) and assign guests visually. See your floor plan, avoid conflicts, and generate print-ready layouts.

Guest Management

Managing your guest list and RSVPs

How do I add guests?

Import guests from Excel/CSV, or add them manually one-by-one. For each guest, track contact info, group (family, friends, coworkers), plus-one status, meal preferences, and more.

Can I organize guests into groups?

Yes! Create custom groups (Bride's Family, Groom's Friends, etc.) to organize your guest list. This makes sending invitations and tracking RSVPs much easier.

How does RSVP tracking work?

Guests RSVP through your wedding website. You can collect dietary requirements, song requests, and custom questions. RSVPs automatically update your guest list and headcount.

Can I track plus-ones?

Absolutely! Mark which guests are allowed a plus-one. When they RSVP, they can provide their guest's name. Plus-ones are automatically included in your headcount and seating chart.

Wedding Website

Building and customizing your site

Do I need coding skills?

Not at all! Our wedding website builder is completely no-code. Choose a template, customize colors and content with our visual editor, and publish with one click.

What can I include on my website?

Your story, event details (ceremony, reception), travel & accommodations, registry links, RSVP form, photo gallery, and more. Everything is mobile-responsive and looks beautiful.

Can I use my own domain?

Free and Premium plans include a subdomain (yournames.ourvows.app). Premium+ ($129) lets you connect a custom domain like www.sarahandjohn.com.

Can guests RSVP through the website?

Yes! Your website includes a built-in RSVP form. Guests can confirm attendance, provide meal preferences, request songs, and more. All responses sync to your guest list automatically.

Gift Registry

Setting up your registry

How does the universal registry work?

Link to registries at any store (Amazon, Target, Crate & Barrel, etc.). Your wedding website shows all your registries in one place, making it easy for guests to find and shop.

Can I accept cash gifts?

Yes! Create cash funds for specific purposes (honeymoon, home down payment, etc.). Guests can contribute any amount directly through your registry.

Do you charge fees on cash funds?

Standard payment processing fees apply (typically 2.9% + $0.30 per transaction). This covers credit card processing costs. The rest goes directly to you.

Can I track thank-you notes?

Yes! Mark which gifts you've sent thank-you notes for. This helps ensure you don't forget anyone and keeps you organized after the wedding.

Privacy & Security

How we protect your data

Is my data secure?

Absolutely. We use bank-level encryption for all data. Your vendor contracts, guest information, and payment details are stored securely and privately.

Who can see my wedding information?

By default, only you and your partner can see your planning data. Your wedding website can be public or password-protected (your choice). Vendor contacts you share timelines with can only see what you explicitly share.

Do you sell my data?

Never. Your wedding data is yours alone. We don't sell, share, or monetize your information in any way.

Read our privacy policy
What happens to my data after the wedding?

You keep access forever! Many couples love having their wedding data, photos, and memories preserved. You can export or delete your data anytime.

Still have questions?

Our friendly support team is here to help make your wedding planning stress-free.